Your Program
ALTA builds a strength plan around your goal, equipment, experience, schedule, session length, completed work, and limitations.
ALTA Personal Trainer
ALTA Personal Trainer Support
Get help with your account, training program, workouts, runs, readiness, Apple Health, Oura, subscription, notifications, Apple Watch, or personal data controls.
Contact Support
Email [email protected] with “ALTA Personal Trainer” in the subject and a short description of the issue.
Helpful details include your iPhone model, iOS version, ALTA version, what you expected, and the steps that led to the problem. Do not send passwords, provider credentials, Apple Health exports, medical records, or unredacted sensitive health information.
Workout Adaptation
Logged sets, effort, pain reports, current readiness, and recent performance can hold, progress, or reduce a recommendation.
Optional Recovery Sources
A manual check-in works on its own. Apple Health and Oura add context only when you choose to connect them.
Account and Sign-In
ALTA supports email, Apple, and Google sign-in. If a social sign-in is interrupted, return to ALTA and try again. Use the same sign-in method and email when returning to an existing account. For an account-access problem, contact support without sending a password or authentication code.
Training or Run Progress Was Not Saved
Complete each set with the checkmark control, then finish the exercise and workout when prompted. Active workout and run state is saved on the device so a session can continue after the app leaves the foreground. Signed-in training history synchronizes with ALTA's secure service when a connection is available. Keep the app open briefly after finishing if the device was offline during a session.
Apple Health
Open Recovery, select Apple Health, and continue to Apple's permission screen. You choose which recent sleep, heart, activity, and workout categories ALTA may read. When you choose the relevant option, ALTA can also save completed workouts or runs to Apple Health. Recovery continues to work with a manual check-in when Apple Health is unavailable, empty, or not connected.
Review or change access in the Health app or iPhone privacy settings. ALTA cannot determine whether an individual read permission was denied; unavailable categories appear as no readable recent data.
Oura Connection
ALTA opens Oura's authorization page so you can approve access without sharing your Oura password. Complete the approval, return to ALTA, and refresh Recovery. If synchronization remains unavailable, confirm internet access and try again later. Never email Oura credentials or authorization links.
To disconnect, open Recovery, select Oura, and choose Disconnect. ALTA will revoke the connection where possible and delete its stored Oura credentials and cached integration data. This does not delete your Oura account or records maintained independently by Oura.
Coach Responses
ALTA's coach uses your training context, final readiness decision, recent conversation context, and memories you confirm to provide general fitness guidance. It is not a human trainer, medical professional, or emergency service. Raw Apple Health or Oura measurements and precise run routes are not sent to the language model.
Subscription and Restore Purchases
Purchases are processed by Apple. Use Restore Purchases from ALTA's membership screen when an active subscription is not recognized. Manage or cancel the subscription through your Apple Account subscription settings; deleting ALTA or your ALTA account does not cancel an Apple subscription.
Export or Delete Your Account
Open Profile settings to export your account data or permanently delete your ALTA account. Account deletion removes active member records, linked product events, subscription records, diagnostics, and connected-provider credentials. Encrypted operational backups expire within 30 days.
Deleting the app only removes its local container and does not delete an ALTA account, cancel an Apple subscription, or remove records held independently by Apple Health or Oura.
Safety
ALTA provides general fitness guidance, not medical care. Use a conservative load. Stop an exercise that causes pain, choose only a pain-free option, and seek qualified care when appropriate.
App Information
ALTA Personal Trainer is developed and supported by 306 Holdings. It is a native iPhone app for iOS 17 and later, with Apple Watch and Live Activity features where supported.
Official website: www.306holdings.com/apps/alta/. Privacy Policy: www.306holdings.com/apps/alta/privacy. Terms of Use: www.306holdings.com/apps/alta/terms.